DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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Position Overview:As an IT Support Technician you will be responsible for providing technical support to our employees and maintaining the company's IT systems. You will troubleshoot hardware and software issues, install, and configure software and hardware, and assist in the planning and implementation of IT projects.

This is an essential onsite role.

Responsibilities:

Schedule: Monday - Friday 8:30am to 5:00pm

Provide Tier 1 and Tier 2 technical support to employees for hardware, software, and network issues in a timely manner  

Install, configure, and maintain software and hardware 

Assist in the planning, resource allocation and implementation of IT hardware/software projects 

Monitoring and remediating issues with select server systems

Develop computer and hardware-based solutions for business needs as required

Maintain accurate records of IT support requests and resolutions 

Keep up with the latest hardware and software technologies

Coordinate with internal organization/support groups and/or with vendors

Other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request. 

Required Knowledge, Skills and Experience 

Proven experience in an IT support or similar role 

Computer & Network Technology A.A.S. degree or related field (Preferred)   

IT certification (e.g., CompTIA A+, Network+) (Preferred)  

Proficiency in troubleshooting hardware, software, and network issues  

Knowledge in various operating systems (Windows/Mac/Linux/iOS/Android)  

Self-motivated 

Familiarity with IT security best practices  

Excellent communication and customer service skills  

Physical Requirements:

• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen 

• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body 

• Capable of lifting up to 40 lbs. from floor to shoulder height 

• Constantly positions self to maintain IT equipment, including under the desks and in the server closet 

DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.

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