Address and resolve IT issues escalated by the dispatcher.
Provide remote support, in-office physical support, phone support, and troubleshooting.
Set up and configure computer systems.
Perform basic Level 1 troubleshooting tasks including Active Directory, O365, Intune Autopilot, and basic hardware.
Document and maintain a clear record of all tasks, findings, and resolutions.
Escalate more intricate issues to Level 2 technicians.