Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries. Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking: Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.  Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.  Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  Schedule: Business Hours (8:30 am to 5:00 pm) Pay: From $28 per hour to $34 per hour depending on experience About the Position As the IT Support Technician, you will provide fast and accurate technical assistance on computer systems. You will assist users with basic technical issues and provide solutions to those issues. You must be able to communicate effectively to the users issue, understand and resolve the issue. This role requires remote and on-site support. You will also provide technical assistance to computer users, answer questions or resolve computer problems for clients in person, via telephone, or electronically. You will provide assistances concerning the use of computer hardware and software, including printing, installation, word-processing, e-mail, and or operating systems. You will also participate in projects or tasks related to the implementation of more complex solutions. Key Duties Diagnose, configure, maintain, and troubleshoot hardware and software issues Tier one support of help desk requests Install/configure computer workstations Assist users with computer hardware and software problems Keep inventory on hardware and software Job Requirements Excellent customer service skills Experience with Kace 1000 service desk preferred Microsoft Certified Professional (Windows 10 or 2016 server) preferred CompTIA A+ certification preferred Excellent verbal and written communication skill required. A sampling of our many benefits! We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members: Paid Time Off Health Insurance Dental Insurance Vision Insurance DailyPay: Work and get paid the same day! Tuition Assistance for Career Development Student Loan Repayment Program Financial assistance with U.S. Citizenship application or DACA Renewal ESL classes Tutoring for ESL, Citizenship Test & GED Staff Emergency Grants Retirement Plan- 401(k) Free Meals, Access to a Fitness Center, Pool, and More About Goodwin Living At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024! Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.