Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for an IT Support Engineer to provide cross company support for escalated issues, user engagement and other IT support activities in a rapidly changing IT environment.

 

Responsibilities:

Escalated first line IT support for UK&I employees - logging and escalation of calls within the ticketing system and responding to tickets logged into the systems by end users.Work with the IT Support Team Leader and the business to deliver excellent customer service, effective response times, to provide expert insight into general support issues and enforce quality of service guidelines.Provide support with the development of internal IT procedures to the business.Assistance in the creation of new user accounts, changes/leavers, associated setup’s and provide support to business users when setting up end user equipment.Where applicable, provide support for legacy equipment not under contractual support with 3rd parties.Where necessary, provide training to the end users when logging onto/accessing end user equipment for the first time via 1:1 sessionsMaintaining departmental documentation, including but not limited to, asset management, user guides and processesDealing efficiently and effectively with colleagues and third parties - keeping accurate and complete records.Provision of corporate mobile devices and contract porting and support.Maintain an awareness of Information Security practices, reporting issues and concerns to the IT Support Team Leader.Requirement to travel to various site locations across UK&I to support colleagues, and transport equipment as and when required

 

To Succeed in this role, you will be:

Customer Focused - Develops mutually beneficial, trusting long-term relationships with customers and stakeholders.Analytical and comfortable decision-making - Makes good decisions based on sound analysis despite incomplete or conflicting data. Involves people appropriately in decision-making and communicates the rationale for decisions.Proactive - Ability to challenge status quo, present ideas, position new approaches to the business and IT.Collaboration - Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Shares information and own expertise with other to enable them to accomplish common goals.Building Relationships - Understanding the internal and external networks and building lasting relationships with colleagues, customers, and suppliers.Teamwork – Works with others to achieve a common vision. Participating actively, sharing responsibility and rewards, contributing to the overall capability of the team.

 

Rewards:

We believe that great work and dedication should be rewarded, that’s why we offer:

25 days holiday (plus bank holidays), pro-rated for part year serviceA set of core benefits, designed with your health and financial protection in mind:Life Assurance up to 4x salary, protecting your loved ones in case the worst should happenIncome protection, guaranteeing an income for up to 5 years in the event of an illness or injuryContributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025Access to a Healthcare Cashplan, which gives you access to a variety of health related benefitsAccess to a host of lifestyle and financial benefits that you can choose from:Discounts on gym membership across the UKSalary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchaseAccess to discounted personal health policies – Critical illness, private medical, dental plansA range of insurance products available commission free, including home, motor, travel and specialist vehiclesAccess to hundreds of high-street retailer discountsEmployee Assistance Programme (EAP) to support employees outside of workWhat do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent