**Job Title: IT Support Technician** **Job Description** Performs the installation, repair, and preventative maintenance of personal computers and related systems. Assists in determining suitable software to meet user requirements and manages required supplies for printers (excluding paper). Installs software, patches, and updates on desktops, laptops, and personal devices. Keeps accurate tracking of all assets supported by Deskside and maintains PC assets in both a physical and logical manner. **Responsibilities** + Provide 1st line technical support for end-users' computer hardware and software, printers, and network connectivity. + Troubleshoot software and hardware failures and identify network problems related to personal (desktop or laptop) end-user computers. + Assist the Network Administrator/Analyst in troubleshooting end-users' network-related issues. + Interact with vendors to facilitate repairs of hardware, including printers, laptops, and desktops. + Perform image builds for use on all desktops and laptops. + Read and interpret mechanical and electrical drawings. + Assemble data bar units, including fastening, drilling, attaching, and building complete units. + Perform control wiring throughout individual units if working in the electrical area. + Handle general labor duties such as stocking, inventory, or unwrapping raw materials. + Use hand and power tools to perform assembly tasks. + Read drawings to determine the necessary parts for assembling finished products. + Maintain a production pace to meet daily unit completion goals. + Work with Windows 10, troubleshooting, CEVA printers/Xerox printers, and provide desktop support. + Perform label printing and handle imaging of machines, troubleshooting hardware/software issues, and replacing components like RAM and hard drives. + Assist with purchasing hardware/software onsite and manage limited PC configurations. + Install licenses via server and check inventory for repairs or order new supplies based on issues. **Essential Skills** + Troubleshooting + Desktop support + Windows + Windows 10 + Label printing software + Service Now ticketing system **Additional Skills & Qualifications** + Experience with older systems (Windows XP to Windows 10) + Ability to work at a production pace + Experience with various ticketing systems + Familiarity with network troubleshooting **Why Work Here?** The company is a leading provider of critical power infrastructure, incorporating LV switchgear, busduct, and automation systems across diverse industry sectors such as Data Centres, Energy from Waste, Nuclear Power, Rail, and Water Utilities. Originating in Ireland in the early 1970s, the company is now opening a new site in Richmond, VA, offering significant opportunities for growth. The company is merging facilities and will be located in a new, large building by 2020. **Work Environment** The work environment is a very clean and newer manufacturing facility. The shift is from 8 AM to 5 PM, with optional overtime hours Monday to Friday. **Job Type & Location** This is a Contract position based out of Henrico, Virginia. **Pay and Benefits** The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Henrico,VA. **Application Deadline** This position is anticipated to close on Feb 10, 2025. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.