Description • Desktop Support: Be physically present at the Tampa office for support and equipment setup as required. Respond promptly to onsite emergencies within a one-hour travel time. Assist users with hardware and software issues for desktops, laptops, and peripheral devices. Managing equipment procurement and shipping based on our company standards. • Help Desk Phone Support: Serve as the first point of contact for IT-related inquiries, providing solutions or escalating issues as needed. • Incident Management: Use Jira to track time and resolve tickets efficiently, escalating complex issues to higher tiers. • Remote Assistance: Leverage remote tools like Bomgar to troubleshoot and resolve technical issues for remote users. • System Administration: Support Azure, Intune/Autopilot, Cloud Printing, Office access tools and other applications that facilitate user provisioning, device management, user access and deployment at this location. • Customer Support: Provide exceptional service, maintaining professionalism and clear communication in all interactions. Skills Entra ID, autopilot, Intune Top Skills Details Entra ID,autopilot,Intune Additional Skills & Qualifications • Familiarity with Intune and Ninja One for EUC asset management. • Familiarity with Jira for ticketing and task management. • Familiarity with Bomgar for secure remote access and support. • Working knowledge of Azure AD, Microsoft Intune, and Autopilot for endpoint and device management. • Proven track record of providing excellent customer service and technical support. Experience Level Entry Level Pay and Benefits The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tampa,FL. Application Deadline This position is anticipated to close on Feb 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.