Description The IT Support Technician provides technical assistance and support to end-users for computer hardware, software, and network-related issues. This role involves troubleshooting problems, installing and configuring equipment, and ensuring the smooth operation of IT systems. The ideal candidate is a highly motivated and customer-focused individual with strong technical skills and a passion for providing excellent service. Responsibilities: + Provide first-level technical support to end-users via phone, email, and in-person interactions. + Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and applications. + Install, configure, and maintain computer hardware, software, and peripherals. + Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi. + Manage user accounts and permissions within Active Directory or other directory services. + Document support requests and resolutions in a ticketing system. + Escalate complex issues to higher-level support teams as needed. + Maintain and update technical documentation and knowledge base articles. + Assist with the setup and maintenance of audio-visual equipment for meetings and presentations. + Stay up-to-date with the latest IT trends and technologies. + Adhere to company IT policies and procedures. + Provide end-user training on software and hardware applications. Requirements Qualifications: + High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field preferred. + Proven experience in providing IT support or customer service. + Strong knowledge of computer hardware, software, and networking concepts. + Familiarity with operating systems such as Windows and macOS. + Experience with troubleshooting and resolving technical issues. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Strong problem-solving and analytical skills. + Ability to prioritize and manage multiple tasks. + Experience with ticketing systems and remote support tools preferred. + Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus. Preferred Skills: + Experience with scripting languages (e.g., PowerShell, Python). + Knowledge of cloud computing platforms (e.g., AWS, Azure). + Familiarity with mobile device management (MDM) solutions. + Experience with network security best practices. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .