IT Support Technician About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us. We’re looking for an IT Support Technician to investigate and resolve computer software and hardware issues for Raymond's internal PC users. You will: * Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. * Provide escalation support to other IT members. * Respond, troubleshoot, and resolve issues in a timely manner. * Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. * Perform software and hardware upgrades. * Configure new equipment with the requested software. * Test, monitor, and repair equipment. * Maintain contact with outside organizations regarding the maintenance and service of equipment. * Remain current with industry standards through internal and external training programs. * Collaborate with Service Desk to create support documents and improve service levels. * Provide project support for IT organization. About the schedule: This position is 1st shift, with a typical schedule of 8:00 a.m. - 5:00 p.m., and reports on-site daily. Must be available to rotationally cover 6:30 a.m. - 3:30 p.m. shift. Weekend overtime on rotation. Travel anticipated to be ~10%, primarily for cross training and/or to cover for extended absences at other locations (including Columbus, Indiana and potentially other facilities). About you: * An associate's degree in a related field, or related certifications, are preferred. * A minimum of two years of related experience is required. * Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company. * Proficient computer skills. * Solid analytical skills are required to diagnose and resolve equipment-related issues.\ * Must be able to work independently. It would be great if you had: * Experience with Microsoft Office 365 and Active Directory. * Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS X). About the total compensation package: Wage - $20.26 - $25.33 per hour depending on selected candidates education and experience. Relocation - This position may qualify for relocation. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: * Medical and Rx Plan options * Dental and Vision Plan options * Vacation on day 1 * Employee Assistance Program (EAP) * Flexible Spending Accounts (FSA) for medical and dependent care * Life Insurance and AD&D * Short-Term and Long-Term Disability * Accident, Critical Illness, and Indemnity Insurance * ID Theft Protection * Comprehensive 401(k) retirement plan with company match * Long-Term Care Insurance * Vacation, Sick, & Volunteer Time * Company Paid Holidays * Tuition Aid Program