**39415BR** **Extended Job Title:** IT Support Technician I **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** The IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. **Requisition ID:** 39415BR **Travel Required:** Up to 25% **Major/Essential Functions:** + Answer helpdesk calls. Serve as the first point of contact for customers seeking technical assistant over the phone, in-person or ticketing system to main campus and satellite buildings. Provide technical support to end-users on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems. Effectively meet service targets/metrics in accordance with Service Level Agreements established by Assistant Vice President of Technology Services. + Troubleshoot simple to complex issues and assist end-users with various system problems, including operating system, desktops, laptops, printers peripherals, and software applications. Basic knowledge and experience in Windows and MAC O/S processes and services. Ability to update device bios or drivers. + Serve as liaison between helpdesk/pc support and other IT related areas when troubleshooting systems. Technicians is to have familiarity with network infrastructure, IP, WAN, LAN, wireless networks and internet connectivity. Basic knowledge of remote access and VPN. + Assist with installation or relocation of computer equipment, such as PC's, thin client's, printers, and other associated hardware at user locations. Provide first level problem analysis to support clinical, academic, and enterprise business environments. Resolve or escalate service requests when necessary. Performs technical downloads and PC configuration with general guidance. Must maintain documentation in a centralized location assigned by Assistant Vice President of Technology Services. + Must be flexible in adjusting schedule and work load during periods of increased call volume, projects, and unforeseen events. Must notify administration of illness, vacation or education within sufficient time frame standards identified by Assistant Vice President of Technology Services. + Adhere to All TTUHSC policies, procedures and processes. + Personally demonstrate, display, and act in accordance with TTUHSCEP's values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork.). Actively promote and + encourage staff across the institution. + Performs other duties and tasks assigned from time to time. Degree to which assigned duties and tasks are performed as directed. **Grant Funded?:** No **Minimum Hire Rate:** Compensation is commensurate upon the qualifications of the individual selected **Pay Basis:** Hourly **Work Location:** El Paso **Preferred Qualifications:** + CompTIA A+ Certification + Apple Certification + Dell Certification + Preferred- Texas Driver License **Campus:** HSC - El Paso **Department:** Information Services Elp **Required Attachments:** Resume / CV, Transcript **Job Type:** Full Time **Pay Statement:** Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. **Job Group:** General IT/Computer/IT **Shift:** Day **EEO Statement:** As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran. **Required Qualifications:** + Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR + Combination of related education and/or experience to equal four (4) years. + For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed. + For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed. **Does this position work in a research laboratory?:** No **Navy Enlisted Classification Code:** CTT, IT **Army Military Occupational Specialty Code:** 25B, 255A **Air Force Specialty Code:** 3D1X1, 3D1X2 **Marine Military Occupational Specialty Code:** 0651, 6694 **Jeanne Clery Act:** The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website (https://www.ttuhsc.edu/emergency/clery-report.aspx) .