The Per Diem  IT Support Technician Level 1 (desktop support) position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support. This job can have up to 37.5 work hours a week. 

The location will be in Overlook Medical Center in Summit, NJ

Ability to lift 50 pounds consistently

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner

Works under indirect supervision, may escalate as required

Inventory management via approved software and technology

Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation

Respond to all email, phone calls and service assignments in a timely manner

Maintain records in ticket management system

Excellent computer/software troubleshooting and diagnosing skills

Provide excellent customer service skills

Other duties as assigned