Company Description

Wise is one of the fastest growing companies in Austin and we’re on a mission: to make money without borders the new normal. We’ve got over 15 million customers across the globe and we’re growing. Fast.

Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one. And, we need a talented IT Support Technician to join our mission.

Job Description

Team Mission: Join our User Technology (UT) team at Wise, where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers. Our highly mobile, geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission, including device management, conferences and events, network infrastructure, service management, and user access management within various engineering and support functions. You will work in a smaller group within a global team, primarily in the Austin office, but also supporting other locations in the Americas, including Tampa, New York, Mexico City, and São Paulo, Brazil. Additionally, you will provide support to co-workers traveling or working from anywhere outside the office.

Responsibilities:

Provide technical support for Wisers seeking assistance.

Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories.

Identify and suggest potential areas for improvement.

Be an encyclopedia on Wise’s IT products and services.

Troubleshoot and repair computer hardware and software issues.

Educate users and colleagues on tools, tech, and security at Wise.

Manage provisioning and deprovisioning of devices.

Assist other teams within UT.

Participate in internal projects aimed at continuous improvement initiatives.

Qualifications

Qualifications:

Experience providing IT support for Windows and/or Mac OS environments.

Enjoy helping people and solving problems by nature.

An assertive communicator who is also flexible and eager to learn.

Identify pain points and run improvement initiatives to completion.

Possess a great sense of humor and the ability to work under pressure.

Passionate about computing and user experience.

Comfortable working both independently and as part of a team as the situation requires.

Researching solutions and the latest technology is second nature.

Additional Information

This is a hybrid position based in Austin, Texas, and is not remote.

Must already be legally authorized to work in the US, as this role cannot support visas.

Additional Information

What We Offer

RSU's in a rapidly growing company

An annual self-development budget

Medical, dental, & vision insurance – including HSA and FSA options

Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

Flexible working model – a mix of working from home and from the office

Relocation expenses covered

25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

A paid 6-week sabbatical leave after four years

18-weeks of paid parental leave, after a year with us

401k with up to a 4% employer match

2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.