The IT Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. In this role, you will report to the IT Systems Manager.
Duties/Responsibilities:
Serves as the project coordinator and main point of contact for the IT department
Configuration, troubleshooting, and support of Windows client systems, VoIP systems, network routers & firewalls, corporate anti-virus, MS Office 365 suite, MS Dynamics GP, and Tableau/SQL Server BI reporting environments
Provides excellent internal and external customer service by exhibiting the aptitude and desire to respond quickly, drill-down and find root causes, and follow-through with solutions to minimize disruption in user productivity
Act as the primary point of contact and escalation for resolving all IT software, hardware, and network connectivity issues
Level 1 technical support related to issues with desktops, laptops, thin clients, multi-function printers, smart phones and devices including Apple iPhones, Apple iPads, Samsung Galaxy tablets
Manage and maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired as necessary
Work with software and hardware vendors to facilitate procurement, manage patching & upgrades, and test and deploy productions systems to support operations
Research relevant technology trends and provide guided recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity
Coordinate system upgrades, maintain optimal performance and routine testing of system fail over, as well as ensuring appropriate levels of system redundancy are maintained
Perform the above responsibilities while ensuring HIPAA compliance
Performs regularly scheduled on-call duties as required
Attains goals as set forth in annual performance evaluation
Consistently meets deadlines for assigned projects
Performs all other duties and projects as assigned
Required Skills/Abilities/Knowledge:
Experience supporting Windows, Networking, and productivity/back-office software required
A hunger for learning with the ability to pick-up concepts and technologies and absorb and implement them consistently in the manner expected by the manager
Strong internal and external customer-service skills
Willingness to grow and develop new skills while helping create solutions to support growth and expansion into new territories and markets
Enthusiasm and the ability to have a good time, while building your skills, developing comradery with your co-workers, and being great at what you do
Experience/certification in Healthcare and/or HIPAA compliance (preferred)
A+/Network+ Certifications and/or vocational training (preferred)
Education/Experience/Licenses/Certifications:
Associates in Computer Science or a related field
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $85,000 - $100,000 / salary
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.