Administers, develops, runs tests, implements, and maintains operating system and related software. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and performs data recoveries. Recommends hardware and software upgrades according to growth statistics and disk space forecasts. Provides technical support for system users. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Typically requires BA and 2-4 years.
Responsibilities
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems and triage issues accordingly.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Develop, maintain and manage Inspection, Testing, and Preventive Maintenance (ITPM) programs for all designated equipment in accordance with manufacturer recommendations, vendor technical direction and industry best practices.
Run and provide all necessary reports as specified by management.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Collaborate with staff, users, and management to establish requirements for new systems or modifications.
Provide project management oversight for any new systems implementation projects.
Primary interface to software and hardware vendors for locally installed systems to directly coordinate maintenance, troubleshooting, upgrades, replacement.
Stay abreast of emerging technologies in the detention/corrections industry and make recommendations to project management for computing hardware or software that will improve overall operational efficiency.
Qualifications
Associate and or Bachelor Degree in Computer Science, Information Systems, Computer Engineering, Math, or other related field (Master’s is preferred).
Minimum 2 years in an IT related field.
Knowledge & Experience with LAN and WiFi management, operation, troubleshooting, and maintenance.
Knowledge of desktop/laptop and server computer hardware.
Experience with desktop Windows operating systems.
Experience with Microsoft Windows Server.
Experience with application system administration and support.
Very good written and oral English communication skills.
Must be a U.S. or naturalized citizen.
Must be able to obtain government security clearance.
Have current Driver License, reliable transportation and able to respond 24 x 7 within short time frame.
21 years or older.
Pay Range (The pay range for this job level is provided as general guidance only, and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreements (if any), and other laws)
$70,337.67 - $119,881.70
Benefits Description
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.
Job ID
2025-15416
Work Type
On-Site
Company Description
Work Where it Matters
Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.
As an AIP employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).