IT Systems Engineer Summary Title:IT Systems Engineer ID:0618-4113 Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917 Category:Administrative / Clerical / Skill Trades Description Peak Vista Community Health Centers is a non-profit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental and behavioral health through our 22 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) . Compensation (Pay): $74,484.80 to $108,002.96 salaried, based on experience Summary of Benefits: + Medical, Dental, Vision, Life, STD, LTD + 403(b) Retirement with Company Match + Paid Time Off + Tuition Assistance + Perks Rewards + Employee Assistance Program https://www.peakvista.org/resources/benefits-summary Job Summary: Maintains IT infrastructure equipment and applications to ensure information technology resource availability for staff and customers. This position will be the subject matter expert in Microsoft 365 products for the organization. Essential Duties and Responsibilities + Review, analyze, and modify network and client systems by programming, testing, debugging, and installing hardware and software to support the organization’s infrastructure + Assist with the evaluation and recommendation of hardware and software consistent with the organization’s short- and long-term objectives + Recommend, implement, and manage Active Directory Group Policies + Recommend, implement, and manage solutions for telecommunication devices such as VOIP, pagers, smartphones, phone menus, and overhead paging + Recommend, implement, and manage solutions for IT purchases, network, server, applications, systems monitoring, and data center operations + Work with vendors as needed for hardware and software setup, documenting, troubleshooting, and replacement of failed equipment + Base knowledge of commonly used concepts, practices, and procedures within the Information Technology field with a desire to gain more advanced knowledge + Expand IT knowledge base through department training sessions, joint and group projects, independent research, and other available methods + Investigate and resolve computer software and hardware problems for users when appropriate + Monitor notification software communication while on-call, in response to a system outage, weekly maintenance activities, hardware and/or software installs or upgrades + Drive to remote sites as needed for testing, troubleshooting, installing, and maintenance of equipment + Is aware of and enforces standards associated with HIPAA privacy and security rules + Work after hours, both on-site and remotely, as needed + Participate in the rotating on-call schedule for evenings, weekends, and holidays as needed to support clinical operations + Back-up for the other engineering team members + Must have knowledge of general Microsoft programs. Knowledge in configuring and troubleshooting many technologies including, but not limited to, Windows Server, Active Directory, Azure, SQL, Office 365, NextGen Interfaces, and future technologies utilized by the organization. + Other duties as assigned Supervision Exercised: None Suggested Competencies: Extensive knowledge of supporting and implementing Microsoft Active Directory Services. Strong understanding of networking theory and application. Direct experience configuring Cisco switches and routers. Knowledge of Office 365 design concepts and functionality. Experience supporting Palo Alto Firewalls. Experience supporting VMWare vSphere in a cluster configuration. Experience with Nutanix is a plus. Experience supporting Nutanix is a plus. Experience with Veeam is a plus. Understanding of various private and public cloud services. Experience configuring and supporting Virtual Desktop technologies (Microsoft Remote Desktop Services, VMWare Horizon) a plus. Excellent technical writing and oral communication skills. Excellent interpersonal and customer service skills with technical and non-technical customers. Able to work alone and in a team environment. Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education/Experience: Education: A high school diploma or GED is required. A bachelor’s in computer science or a related field is preferred. Experience: 1 year of M365 Administrator experience preferred. 3 years of IT Engineering or Systems Administration experience or Palo Alto, Cisco Catalyst, Cisco Meraki, Azure, On-Prem Virtualization, Nutanix, or VMWare ESXi required. Computer Skills: To perform this job successfully, an individual should have knowledge of i ntermediate or advanced computer skills – internet, Microsoft Office (Word, Excel, Outlook, PowerPoint), and other relevant software programs. Certificates and Licenses : M365 Certified Administrator Expert preferred. Industry-standard IT certifications such as CompTIA, MCSA, MCSE, Cisco CCNA, Webex, Azure, or VMware VCP are preferred. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. Additionally, certain tasks will require working on a ladder of up to 12 feet. Remote work: Work from home opportunity must meet the current needs of Peak Vista. Employee is responsible for equipment at home to include reliable internet access. *Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer. **PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com