**Primary City/State:** Phoenix, Arizona **Department Name:** IT Data Processing-Ref Lab **Work Shift:** Day **Job Category:** Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! **POSITION SUMMARY** This position demonstrates moderate to advanced technical knowledge of enterprise infrastructure and communications processes supporting system defined objectives relative to the company’s business and requirements. Leads the team on small projects with average to moderate complexity as well as working as a team member to plan, design, implement, and support required Information Technology infrastructure; particularly physical and virtual servers, storage, and cloud-based infrastructure. **SCOPE AND COMPLEXITY** Small/Medium-sized I.T. environments managing 50+ servers, both physical and virtual, in operational environments of moderate to high operational complexity. **KNOWLEDGE/SKILLS/ABILITIES** + Advanced knowledge of application virtualization, server virtualization and desktop virtualization + Advanced knowledge of storage systems (e.g., NAS, SAN) provisioning, capacity planning, tuning + Basic knowledge of network routing, protocols and switching connectivity + Moderate knowledge of cloud-based infrastructure architecture and daily operations (e.g., instantiation; decommissioning; performance monitoring/tuning) + Persuasive communication skills necessary to collect essential information, answer questions, and direct interactions to positive outcomes in a professional and courteous manner + Strong verbal and written communication to both technical and non-technical audiences + Strong customer service orientation; problem ownership and driving timely resolution + Working in a 24/7/365 environment **.** + Foster a team environment through transparency and collaboration + Work with minimal to no supervision while providing proactive updates to the leadership team + Context switch while still delivering on commitments + Make suggestions for process, implementation, and performance improvements **MINIMUM QUALIFICATIONS** + Associate’s/vocational Degree in related field or equivalent experience. + Two (2) years’ relevant education, technical, business and healthcare experience. + High School Diploma or equivalent. + Three (3) years’ of relevant virtualization experience creating and operating virtualized servers and storage. + Two (2) years’ experience with cloud-based infrastructure. + Demonstrated ability to mentor less experienced team members. + Demonstrated excellent organizational and coordination skills to manage multiple activities. + Demonstrated excellent customer service, communication, and documentation skills. **PREFERRED QUALIFICATIONS** + Specific experience related to VMware virtualization products and tools (e.g., vROPS, vRealize, vMotion) + Experience configuring and operating Virtual Desktop Infrastructure (VDI) environments with 500+ users + Experience using MS Azure to create, operate, and maintain server and storage instances in the Cloud + ITIL certification + Experience with scripting and programming languages Powershell and/or Python + Experience using ITSM ticketing system (ServiceNow preferred) **EEO Statement:** EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. https://www.bannerhealth.com/careers/eeo