**Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.** **Job Purpose** : Ensuring governance, guidelines, policies and procedures are followed to enable the continued support of IT Systems within the Sulzer business organaisation. Ensuring that by using the tools and methods available to the position the business is kept in an operational state regarding its IT Systems and other related process it uses to carry out its business. **Your main tasks and responsibilities:** + To ensure the service and systems is returned an operational sstate as quickly as possible on a best effort basis and following the processes defined for resolution and documentation within the defined SLA; + Responsible for all Tier 2 Support Functions including installation and maintenance of all Company software. Responsible for repair and configuration of client hardware including client peripherals; + Support of the core build and O.S. Configuration including Windows Office Suite of software; + Support for all client networking configuration and connectivity; + Support for configuration of fixed and mobile (Cellular) Telephone Systems; + Hardware support for platforms hosting business applications within the responsible locations; + All other duties as relevant to the post Familiar with the enviromental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact; + Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and mesasures in place to mitigate the risks; + Participate in and actively support Company initiatives; + All other duties as relevant to the post. **To succeed in this role, you will need:** **Qualifications and Experience** : + IT diploma/degree; + ITIL Fundation or above qualifitcation desiderable; + Relevant experience in IT enviroment; + 2-3 years of relevant experience of Microsoft systems including desktop products + An understanding of networking/computer hardware and how these relate to IT architecture and corporate enterprise enviroment. **Competencies/Skills** : + Attention to details; + Customer Service skills; + Flexibility and ability to adapt to change; + Interpersonal skills; + Planning and organization skills; + Project Management and Service Management skills; + Ability to work in team; + Cultural awarness; + Good knowledge of the English language, written and spoken. **Accountability** : + Timely complete of service encidents, requests, problems and/or escalations related to Service Operations to agreed SLA's, OLA's and best effort depending on priority of the call. **Measured by** : + Internal Service Level Agreements; + Published IT Service Level Agreements; + Internal Key performance indicators and customers satisfaction. **Special Duties** : + Special site requirement: these are defined as a System, Service, Hardware, Software or Duty carried out by IT technicians within their responsabilities that is only provisioned from the site they are working at or have responsabilitiy for. **Availability to travel** : + Availability to travel to each of the Italian locations: Casalecchio di Reno, Milano and Vimodrone. No VISA or work permit support can be provided for this role. **Do you have a question about the role?** **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. ​