We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.

DUTIES:
Assistance with IT related queries & general basic enquiriesAssist users logging into and logging tickets within service NowComplete administration within Service Now (log/update and close tickets)To look up and check progress of IT support calls if requested.Hardware diagnostics :  carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)Install & troubleshoot software.Office 365 suite knowledge for troubleshooting.Basic Use of Active Directory – EG:  PW resets, Bit locker recoveryBasic use of SCCMBasic use of Nexthinkmail administration  (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)Troubleshoot/fix MFA issuesEducating users in; logins, mail, MS Teams, outlook, Cisco VPN