**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. The IT Tech Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **Responsibilities:** + Regional Representation of Global Hardware Team: Represent global colleagues in United States, Europe, Latin America, and Asia to implement global hardware management best practices in the North America region. In turn, act as liaison for NA regional concerns when communicating with global IT leaders. + Facilities Management: Partner with Facilities Management for the design, provisioning, installation, and maintenance of all data center IT hardware, power connections and infrastructure. Provide input to critical systems team via weekly updates and forecasts on installation activity as well as strategic technology directions. + Vendor Management: Responsible for vendor talent reviews, and regular senior level meetings. Manage vendor Statements of Work (SOW’s) and global services contracts. Coordinate and communicate of all vendor activities and changes with vendors and interested parties at Citi. + Hardware Microcode Management: Evaluate and deploy optimal hardware microcode for mainframe CPUs, FICON directors, DASD, tape subsystems. + Provide on-site leadership and hardware subject matter expertise for all data center migration projects. + Provide vendor management support of IBM, Broadcom and EMC Hardware Components. + Manage all mainframe (IBM System z) HMC/HMA and FICON director infrastructure. Administer device access and LDAP control. + Provide hardware subject matter expertise for all new mainframe technology evaluations (IBM Early Ship Program / ESP). + Manage and maintain hardware configuration documentation, installation plans, and installation workflows. + SAN and Distributed Systems: Provide hardware and vendor management support of SAN switch and storage hardware installations. Assist with SAN infrastructure design and then interface between technical storage teams and data centre site support during implementation. + Mainframe (System z) Systems: Responsible for the installation, maintenance, and availability of all mainframe hardware. Responsible for day-to-day problem management and resolution as well as scheduled change activities. Manage technical working relationships between all internal and external global support groups (including command centres, technical teams, and vendors) to accomplish these responsibilities. + Participate in 24x7 global hardware support hotline by assuming regular shifts in on-call rotation. + Ensure a satisfactory Audit rating for all Enterprise Hardware and Vendor Management processes. Document all processes via Global Process Manuals (GPMs) stored on SharePoint database. **Qualifications:** + 6-10 years experience in a related technology role and subject matter expert in overall field. + Basic understanding of Mainframe I/O channels connectivity. + Basic understanding of communication networks. + Familiarity with ServiceNow a plus. **Education:** + Bachelor’s/University degree or equivalent experience. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Technology Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Delaware Ohio United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $117,440.00 - $176,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 29, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.