IT Technical Analyst

Job Description

Our client located in Toronto, Ontario is seeking an IT Technical Analyst responsible for maintaining the end-user working environments, including all end user devices. They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones.

This will be a day shift position (8 hour per day).

Pay rate will be $23/hr.

Starting from July 2025 (9 months contract)

100% onsite position

 

RESPONSIBILITIES:

Analyze, diagnose, and resolve complex end-user problems. Maintain logging and reporting procedures; monitor desktop operations via ticketing system. Manage customer computing experience proactively. Document maintenance and support processes. Provide first and second level desktop support; extend remote support for global users. Troubleshoot software/hardware issues via phone, email, chat/IM, and remote-control software. Answer technical inquiries and provide outstanding customer service. Document session notes and complaints. Provide technical account management; escalate issues when necessary. Log and track IT-related goods and software. Setup, support, and troubleshoot AV systems. Respond quickly and maintain professionalism. Provide reports to management. Mentor and support Tech Support team members. Build and maintain knowledge base; document procedures. Manage Product Development issues to resolution. Lead/assist with training and quality improvement programs. Collaborate with colleagues and external vendors/customers. Maintain high integrity and strong work ethic. Demonstrate great customer support and interpersonal skills. RequirementsAssociates degree in Information Technology with three to five years of related experience and/or training; or an equivalent combination of education and experience. Experience with PC hardware troubleshooting and repair skills required Proficient with Windows op Knowledge of Active Directory Certifications in Windows system management is a plus Formal Windows class-room training and certifications Microsoft technologies desired At least one desktop certification such as A+, CCNA/CCNE, MCSE, MCSA, MTA desired ITIL certification desired Experience with ServiceNow or similar ticketing system is preferred Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through Ability to balance priorities and work alone or as part of a team equally well Ability to travel to office for on-site support, as needed Ability to work under minimal supervision Good organization skills with attention to details Ability to document solutions Good verbal and written communication skills Excellent time management skills Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

If you have the skills and experience that we are looking for to be successful in this role, please apply online, email or fax your resume to Rajwinder Kaur

[email protected]

Fax to 905-231-3860

www.winterstaffing.com

We are an equal opportunity Employer.