**AVEVA is creating software trusted by over 90% of leading industrial companies.** **Principal responsibilities:** The individual will be involved in the following critical activities: + Monitor ServiceNow incident tickets. + Review Network Monitoring dashboards to monitor network health and respond to network alerts. + Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service. + Perform software upgrades on network devices. + Troubleshoot and resolve network and application problems. + Contact and work with Internet Service Providers on network circuit issues. + Escalate problems to Tier-3 network engineers. + Implement scheduled changes planned by network engineering. + Work closely with end users, IT service desk and incident management teams to manage incidents. + Update CMDB data and network documents. + Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends. + Work assigned tasks with network engineering to deliver IT projects. + Help mentor junior level Network Operations Analysts. **Skills and qualifications:** + A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training. + At least three years of IP network operations support or similar work experience. + Knowledge of LAN, WAN and WiFi technologies and protocols. + Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA. + Experience troubleshooting network connectivity issues. + Experience with MS Windows operating system, including troubleshooting. + Familiar with Apple iOS or Android OS. + Experience working with Service Management software such as ServiceNow or other similar platforms. + Experience working and interacting with end users to troubleshoot network connectivity issues. + Good knowledge of Microsoft Office software, especially Word, Excel and Visio. + Strong work ethics and a desire to learn. **Desirable Knowledge and Skills – A PLUS** + Bachelor’s degree in computer science, computer engineering or related field highly desirable + Cisco CCNA or CCNP level hands-on knowledge + Scripting and programming skills such as Python and PowerShell + Security knowledge, especially with firewalls + Familiarity with Linux and MacOS + Public Cloud networking **India Benefits include:** Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ **Hybrid working** By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. **Hiring process** Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process **About AVEVA** AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .