IT TECHNICAL SUPPORT ANALYST 1, 2 or 3 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4826267) Apply  IT TECHNICAL SUPPORT ANALYST 1, 2 or 3 Salary $3,895.00 - $7,011.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number 205570 Department DOS-Secretary of State Opening Date 02/10/2025 Closing Date 2/24/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information Louisiana is a State as a Model Employer for People with Disabilities. One (1) job vacancy exists in theInformation Technology - Tech Support Section of the Secretary of State, Essen Ln, Baton Rouge, LA. This position is located in the Information Technology Help Desk which provides end user support for both hardware and in-house built and commercial-off-the-shelf software. Special consideration will be given to candidates who have training or experience troubleshooting networks, applications, and operating systems. Ideal Qualifications include: Ability to use computer in daily work assignments. Ability to communicate politely with user community. Ability to communicate technical issues to a non-technical person. Ability to lift 50 pounds for equipment purposes. Ability to walk, push, pull, bend, kneel, stretch, stoop, etc. in order to prepare, install, and maintain computer equipment. Ability to use analytical skills and solve problems. Ability to communicate in person, by phone and in writing. Ability to meet deadlines. As part of a Career Progression Group, vacancies may be filled from this recruitment as an IT Technical Support Analyst 1, 2 or 3, depending on the level of experience of the selected applicant. The maximum salary for an IT Technical Support Analyst 3 is $ 96,325 . Please refer HERE (https://www.governmentjobs.com/careers/louisiana/classspecs) for specific information on salary ranges, minimum qualification requirements and job concepts for each level. No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.* For further information about this vacancy contact: Ashley Rathcke, HR Specialist Secretary of State Nancy Landry Human Resource Division P. O. Box 94125 Baton Rouge, LA 70804-9125 ashley.rathcke@sos.la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Three years of experience in information technology; OR Six years of full-time work experience in any field plus one year of experience in information technology; OR An associate's degree in information technology plus one year of experience in information technology; OR A bachelor’s degree plus one year of experience in information technology. A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Concepts FUNCTION OF WORK: To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services. LEVEL OF WORK: Entry. SUPERVISION RECEIVED: Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS. SUPERVISION EXERCISED: May provide guidance to lower-level personnel. LOCATION OF WORK: State agencies with information technology functions that are outside of the scope of the Office of Technology Services. JOB DISTINCTIONS: Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services. Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services. Examples of Work EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED. Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc. Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software. Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment. Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higher-level technical support professionals as needed. Assists in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property. Performs network and application performance monitoring; resolves problems using standardized procedures. Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; may also provide training to lower-level information technology associates as needed. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Have you completed twenty-four (24) semester hours in an information technology, computer science, engineering, mathematics, or business analytics field? + Yes + No 02 If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: Acct 2001 - Introductory Financial Accounting - 3 hrs - LSU Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email