IT TECHNICAL SUPPORT ANALYST 3 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4842766) Apply  IT TECHNICAL SUPPORT ANALYST 3 Salary $4,458.00 - $8,027.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number 422-206151-SAJ Department DPS-Office of State Fire Marshal Opening Date 02/21/2025 Closing Date 3/3/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information This is a vacancy with the Office of State Fire Marshal located in East Baton Rouge Parish No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.* For further information about this vacancy contact: Samantha Johnson, Human Resource Analyst Department of Public Safety/Human Resources Management PO Box 66909 Baton Rouge, LA 70896 Samantha.Johnson@LA.Gov "The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide (http://www.laworks.net/Downloads/LRS/EmploymentResourceGuide\_2018.pdf) Minimum Qualifications MINIMUM QUALIFICATIONS: Five years of experience in information technology; OR Six years of full-time work experience in any field plus three years of experience in information technology; OR An associate's degree in information technology plus three years of experience in information technology; OR A bachelor’s degree plus three years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology; OR A master’s degree plus two years of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Concepts FUNCTION OF WORK: To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services. LEVEL OF WORK: Advanced. SUPERVISION RECEIVED: General from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS. SUPERVISION EXERCISED: May provide guidance to lower-level personnel. LOCATION OF WORK: State agencies with information technology functions that are outside of the scope of the Office of Technology Services. JOB DISTINCTIONS: Differs from IT Technical Support Analyst 2 by the presence of advanced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services. Differs from IT Technical Specialist 1 by the absence of serving as a technical lead for technical support activities that are outside of the scope of the Office of Technology Services. Examples of Work EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED. Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc. Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software. Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests. Provides remote and/or onsite support to resolve all levels of technical support requests. Confers with higher-level IT personnel as needed. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment. Sets up new devices and resolves issues using standardized and non-standardized procedures. Serves as a team lead for larger deployments and maintenance projects. Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property. Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests. Updates statuses of technical support work orders in the appropriate system(s). Trains end users and lower-level IT personnel on supported technologies. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services? + Yes + No 02 If you answered yes to the above question, please list the name of your relative and relationship. If you answered no, please enter N/A Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email