Respond to user inquiries and provide technical assistance in a timely and professional manner. Responsible for the install, configuration, and maintenance of end-user devices, peripherals, and software applications. Troubleshoot and resolve hardware and software issues, escalating complex problems to senior support staff when necessary. Assist in the implementation of incident, problem, and change management processes. Maintain accurate records of support activities, including incidents details, resolutions, and follow-up information.. Communicate effectively with end-users, providing clear and concise instructions and information. Participate in training sessions to enhance technical skills and knowledge. Other job-related activities that may be assigned from time to time.