IT Technical Support Specialist - SAP User Provisioning Monroe, CT, US, 06468 Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource. Job Summary We are looking for a value driven IT Technical Support Specialist - SAP User Provisioning to join our IT department’s Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants. We are embarking on an exciting journey to migrate to SAP's HANA based systems and this role will also be supporting those efforts. This position will be based in the Monroe, CT office. Principal Responsibilities + Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal) + Maintain an auditable change management workflow for SAP role modification requests and user access changes. + Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications. + Work with end-users and the Help Desk to quickly resolve user access and configuration issues. + Assist in the design of new functionality as additional requirements are identified by users. + Work with internal and external auditors in the identification and correction of access points within SAP. + Escalate issues to IT Management team and BASIS administrator in a timely manner + Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients. + Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc. Preferred Requirements + Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred. + Managing SAP User ID Permissions with Active Directory Group Administration. + Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation. + Understanding and use of remote access technology. + Excellent customer service skills, particularly telephone skills. + Must be self-motivated and able to make decisions independently. + Project management knowledge and practical experience + Strong analytical skills, ability to conceptualize, analyze, and take action + Proven ability to handle random, frequent, concurrent, and often complex situations. Must be technically knowledgeable and have extremely strong problem-solving skills. + Able to conceptualize problems and set priorities. + Must be able to manage multiple tasks while also meeting project commitments. Education/Certifications + Bachelor's degree in computer science or related discipline preferred. + IT certifications or training a plus + 4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes + Exposure of SAP Basis and application modules Salary After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote). Job is classified as a exempt position with an annual salary range of $77,040 - $96,300. Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws. Join Us Aquarion Water Company of Connecticut, a subsidiary of Eversource, is the public water supply company for approximately 236,000 customer accounts or more than 750,000 people in 72 cities and towns in Connecticut, Massachusetts and New Hampshire. We are the largest investor-owned water utility in New England and are among the seven largest in the U.S. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices.