Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Duties 

Serves as a first contact for troubleshooting software/hardware issues within the organization 

Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions 

Assists Tier 2 technicians on various tasks as needed 

User onboarding and offboarding 

User permission changes 

Laptop imaging 

Troubleshooting printer, scanner, and label maker issues 

Performs other administrative and technical duties as assigned 

Participates in meetings with other regional IT resources 

Provides input on improving existing processes 

Job Requirements 

Associate’s degree or two years related experience and/or training 

Experience installing, configuring, documenting, testing, training, and supporting applications and hardware 

Familiarity with IT network, systems, and security principles and best practices 

Well organized and can adjust to rapidly changing priorities 

Other Required Skills 

Communicates well between cross functional teams 

Has strong presentation and written communication skills 

Brings a continuous improvement mindset to his/her job 

Excellent organizational and time management skills 

Experience With The Following 
Bonus Skills 
  

Monitoring production systems 

Performance testing 

Work experience with international IT teams. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!