Job Descriptions: Are you looking for work/life balance and a friendly environment where team members appreciate the assistance you provide? This is a great opportunity to use and expand your technical support skills in a growing, collaborative company. Normal work hours will be 7:00 AM - 4:00 PM. You will support Coldstream Wealth Management’s many teams and offices while working with our IT team in Bellevue. Our IT Technician plays a key role in bridging the human and technical aspects of technology. In this position, you’ll report directly to the IT Manager and collaborate with two other team members based in Bellevue and Portland. You will visit other local offices as needed (in Seattle, Mercer Island, and Kirkland) to provide on-site support (averages once per week). While we have a dedicated team member supporting the Portland offices, you’ll travel to Portland occasionally as well. The IT team works together to ensure seamless technology support across all locations. How you will contribute: + Provide remote and onsite technical support for hardware, software, connectivity, and workstation setup. + Configure new user accounts, deploy and replace workstations, and manage the full hardware lifecycle. + Support printers, scanners, VOIP phones, and other office equipment, including driver and configuration issues. + Troubleshoot and support core applications such as Microsoft Office, Adobe, Zoom, Salesforce, and other business-critical tools. + Manage user access, permissions, and email systems (Outlook/Exchange), including MFA, password resets, and security tools. + Support VPN and remote access for hybrid and offsite employees. + Assist with basic cybersecurity practices and mobile device management. + Document solutions, maintain knowledge base articles, track recurring issues, and recommend improvements. + Provide basic end-user training and escalate complex issues to senior IT or MSP partners as needed. Required Experience: + At least 1 year of professional experience in a tech support position + Hands-on experience troubleshooting and resolving hardware, software, systems and network issues, including installing, upgrading, repairing, moving, and replacing laptops and peripherals + Experience maintaining a Windows-based environment, including Active Directory and the M365 Suite + Outstanding attention to detail and high quality of work + Excellent communication, customer service, time management, and prioritization skills + Passion for solving problems and conducting research into a wide range of computing issues + Valid driver's license and dependable vehicle (mileage will be reimbursed) + Ability to lift up to 40 pounds + Bachelor's degree in Computer Science, IS Management or related field is preferred + Certificates from Comp TIA (A+, Network+, Security+) or Microsoft 365 equivalent are preferred + Experience with Salesforce, SharePoint, N-Able, ITGlue, Okta IdP, Meraki, Intune, AutoPilot, Mobile Device Management, and Zoom is a plus. Keyword: IT Technician From: Coldstream Wealth Management