Job Description

Pay: $22 per hour

At Great Wolf, the IT Technician is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.

Essential Duties & Responsibilities

Work closely with on property staff on systems related issues pertaining to the PMS, POSProactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resortAssemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate officeSupervise and train employees' use of the systems to assure compliance with pre-defined and set company policiesParticipate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directedAdminister and enforce GWR license agreements for compliance budgetary accuracyWork closely with members of the GWR IT teamMaintain accurate inventories of equipment while maintain an organized, safe and clean work areaAssist the corporate IT on projects and support related issues in the field or at the corporate officePrioritize projects and support workload at the resortConduct regular training sessions to keep the knowledge base at the properties current

Basic Qualifications & Skills

Associates degree in IT or related field (or equivalent combination of education/experience)Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experienceDemonstrated proficiency in Microsoft Office suiteSuccessful completion of criminal background check and drug screen

Desired Qualifications & Traits

Microsoft CertificationPrevious IT experience in hotel/resort/theme park industrySCCM administration, and a working knowledge of Cisco and server virtualizationStrong problem solving and organizational skillsAttention to detailEnthusiastic and positive energyMulti-tasking ability

Physical Requirements

Able to lift up to 20 lbs.Able to bend, stretch, and twistAble to stand or sit for long periods of time