Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Assist leading a team that provides hardware and software installations, troubleshooting, updates and maintenance expertise for approximately 200 users who have various levels of computer expertise, via an online Technical Support Help Center. Will work with a variety of hardware including desktops, laptops, tablets, printers, scanners and smartphones in a networked environment. Will have an opportunity to refine skills related to the installation, maintenance and troubleshooting of various operating systems, databases, development environments, analytic and other types of software and security-based tools. Will evaluate and recommend hardware and software solutions based on the needs of the researcher.

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