IT TECHNICIAN Job Details Level Experienced Job Location 2006 Madison Avenue Business Office - New York, NY Position Type Full Time Education Level 2 Year Degree Salary Range $50,000.00 - $55,000.00 Salary Travel Percentage Negligible Job Shift Any Job Category Information Technology Description SUMMARY: The IT technician provides onsite and remote support and maintenance of the Institute for Family Health’s computing environment and this includes: installing, diagnosing, repairing, maintaining, and upgrading all hardware, business software and equipment to ensure optimal computing performance. The IT technician responds to issues or problems in a timely manner, and provides business user assistance documenting the process from inception to completion and within established service level agreements. RESPONSIBILITIES: + Onsite and remote support of computer hardware, operating systems, networks, and applications at various Institute locations + Provide a positive, high level customer service experience to the Institute’s business community. Respond quickly and completely to user or IT infrastructure issues + Install and configure computer desktops, laptops, printers, mobile devices and applications + In-depth technical skills of Microsoft Windows 11 and the Microsoft Office suite + Extensive experience troubleshooting and resolving computer and network issues both remotely and onsite + Participate in the implementation and testing of new hardware and applications + Experience with an IT ticketing system and processing Incidents and Requests through their lifecycle and according to established service level agreements + Creates documentation for publication on the IT Knowledgebase + Maintains IT assets as part of an asset management program + Excellent problem-solving skills + Follows and enforces company policies; calls attention to actions that may violate policies and procedures + Team player, well organized, self-motivated, and committed to achieving goals. + Availability to occasionally work after hours or on weekends in support of company or IT projects + Excellent customer service skills with both internal and external customers + Provide assistance on the Helpdesk occasionally + Desire to continually learn new technologies and products + Demonstrate good attendance and remain punctual + Other duties as assigned Qualifications SKILLS: + Extensive experience troubleshooting and resolving computer and network issues both remotely and onsite + Ability to use, troubleshoot and repair office applications, such as Microsoft Word, Outlook, Excel, and web-based applications independently + Knowledge of IT Operations and best practices in a business environment + Advanced ability to identify and troubleshoot network issues such as connectivity, performance, name resolution, or cabling + Ability to both create and follow documentation to resolve technical issues + Must be capable of keeping work areas neat, well organized, and accessible + Ability to track issues assigned, document resolution, and follow up with users isrequired + Ability to manage time well and stay accountable with assigned action items QUALIFICATIONS: + A.S. or B.S. in technical field or a relevant combination of education and technical experiencerequired + CompTIA A+ ( Extensive experience may be considered in lieu of certification)required + 2+ years of experience working in a professional environmentrequired + Valid driver’s license and carrequired + CompTIA Network+ preferred + Certification in related subject matter preferred + Bi-lingual Spanish preferred