Description You will be responsible for deploying hardware, troubleshooting issues, and providing top-notch customer service across multiple OhioHealth locations. This role could also have a capacity within the Project Team, multiple concurrent projects, including the Room of the Future, Corporate Office Decommissioning, Corporate Office Workstation Builds, Printer Refresh, and Laptop/Desktop Refresh. Candidates must be flexible and willing to adapt to evolving business needs and workload fluctuations. Key Responsibilities: • Deploy hardware and ensure devices are properly connected to the network. • Troubleshoot Level I issues in real-time. • Collaborate effectively with team members while also being able to work independently. • Interact with medical staff, providing exceptional customer service and support. Desired Skills and Qualifications: • Experience with hardware deployment and network connectivity. • Strong troubleshooting skills, particularly with Level I issues. • Excellent communication and interpersonal skills. • Ability to work both independently and as part of a team. • Coachable, adaptable, and a self-starter. • Data collection and reporting • Working within QuickBase and ServiceNow for inventory tracking and ticketing • Unboxing IT equipment and disposing of dunnage • Working and coordinating with the imaging team • Deploying hardware based on task lists • Ensuring proper cable management for each installed device • Working with department end users to confirm functionality, verifying everything is correct with department heads • Level 1 IT troubleshooting as needed Skills Deployment, image, support, desktop, refresh, Imaging, Customer service, Technical support, Hardware, Troubleshooting, Desktop, Active directory, Windows 10 Additional Skills & Qualifications Strong Work Ethic, Socially adaptable, Reliable, Great attitude, Professional, Punctual Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davenport,IA. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.