Property About Us At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Location Description Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites. Expanding to 1400 rooms in October 2025! Three restaurants including a Starbucks. 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com Benefits & Perks Awesome Employee Focused Culture with many Employee Events! Eligible for Holiday pay starting immediately. 10 Paid Holidays per year. Up to 14 Vacation & Sick days per year. - We are closed most holidays. Many opportunities to grow and transfer to new positions. Free Lunch in our newly remodeled Employee Cafe. Eligible for Medical Insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition Reimbursement. Free parking on-site. Free uniforms and we will clean them! #PGH-DU #PGH-BMC #PGH-DU Overview The IT Technician is responsible for facilities level support for all hospitality technology. The IT Technician will assist with first-line support for all guest room support, staff computer usage and Hospitality related technology. This is a full-time position. $22.45 per hour. You should be flexible to work weekends as needed. Responsibilities Provides first-line support for staff computer use and telephony, including basic connectivity, routine troubleshooting, and interface with corporate IT services and software vendors, but not including corporate network access, corporate applications support, or hardware configuration. Maintains a strong and effective working relationship with all property IT, AV, Telephony and Infrastructure support services Troubleshoot issues and come up with solutions. Use additional resource to help resolve issues. Flexibility on weekend and 2nd shift work – this will be based on hotel occupancy. Qualifications 2 years IT hospitality experience preferred. Customer service experience preferred. Strong computer skills. Proficient in Microsoft Excel, Word, Teams and Outlook. Microsoft PowerPoint, and OneNote experience desirable. Excellent working knowledge of computer software to include Microsoft Office and hospitality systems. Preferred applications include Infor, HotSOS, and BirchStreet. Job Category: DUCareersInAdministration