At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

Work in an entrepreneurial and dynamic environment with a chance to make an impact.   Develop lasting relationships with great people.   Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

IT Technician IV

The IT Technician IV executes IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant build/support activities, end user equipment preparation/troubleshooting as well as other IT related tasks. The IT Technician IV is able to work in an autonomous fashion to support the business and perform other IT tasks. The IT Technician IV is the face of IT to the business, and as such has a high level of focus on the end user experience and is able to quickly drive issues to resolution.

Essential Functions

Execute IT Support Department’s Tactical goals.Work with the senior support team to execute projects based on priorities, goals, and objectives.Take lead on executing day-to-day responsibilities.Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).Maintain the highest level of customer service for our end users (technical & soft skills).Take lead on the execution of departmental projects, contributing where needed for successful completion.Delegate issues to appropriate IT Teams as needed.Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.Travel to remote plants as needed based on projects and support needsDocument all incoming issues and escalate to the appropriate Support teams.Handle issues escalated up from lower level support team to resolve end user and/or system issues.Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:4 Years   – Experience in Field or similar manufacturing environment4 Years  – Experience in Position2 Years – Niagara IT Systems Experience or equivalent2 Years  – Experience managing people/projects

              *experience may include a combination of work experience and education

List if any travel is required using percentage of time:75% - on average travels 3 weeks out of the month

Preferred Qualifications:6 Years– Experience in Field or similar manufacturing environment6 Years – Experience working in Position             4 Years  – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one’s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations

Additionally, IT Technician IV is expected to demonstrate:

Outstanding Customer/Client Focus.Strong technical skillset with ability to diagnose complex, multi-faceted system issues.Strong knowledge of and experience with Microsoft Office software.Good written and verbal communication skills.Strong hands on technology background on both hardware and software platforms.Ability to adapt to change including advances in technology.Provide technical guidance to Level I/II/III techniciansStrong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals. Teamwork Orientated but able to work independently as needed.

Education

Minimum Required: Associate's Degree in Computer Science, related field, or equivalent work experience

Preferred: Bachelor's Degree in Computer Science, related field, or equivalent work experience

Certification/License:

Required:           A+ CompTIA or equivalentPreferred:          MTA/MSCE, Network +

Foreign Language

Required:           None RequiredPreferred:          Elementary Proficiency, Spanish

Typical Compensation Range

Pay Rate Type: Hourly

$39.04 - $55.62 / Hourly

Benefits

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

Niagara Plant Name
CORP-MAIN