LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

THE ROLE   

The IT Technician will provide IT support across the venue. The incumbent will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers, and related equipment. Tasks may include end-user support, performing PC maintenance, POS maintenance, upgrades, and configurations.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:

Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary Conduct stadium walk-through to ensure all systems are operational prior to and during all events Diagnosis of software, firmware & hardware issues, and execution of solutions Replacement of defective hardware before, during and after events Back-office systems support Maintain constant communication to effectively log daily issues and remedial actions taken Maintain a thorough knowledge of the organization and adhere to all standards and practices Initiate and implement improvements to areas of responsibility Perform other duties as assigned by IT Manager

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience with POS systems, preferably Clover or Tapin2 The ideal candidate will have a minimum of an Associate degree (preferred) Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders. Strong verbal and written communication skills Must be able to adapt to environment changes immediately Working knowledge of Microsoft applications to include operating system, office systems Ability to be on feet and walk long distances Ability to lift items up to 50 lbs. Ability to work flexible shifts including evenings, weekends, and holidays. WORKING CONDITIONS

Location: On Site 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Accommodations are available upon request.