Job Seekers, Please send resumes to resumes@hireitpeople.com Must have skills:Must have at least 3 to 4 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operationsHigh Level understanding of the Desktop Support technology areas and understanding across infrastructure componentsExperience in usage of SCCM for deployments and installationsExperience in OS installation, handling OS related issues and troubleshooting of issuesExperience in patches and package installationExperience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc)Ensure all the workstations are updated with latest Anti-Virus, patches and Windows patches.Should  have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO,IP PhonesAbility to trouble shoot printer issues and file restorationsDiplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective mannerProven experience effectively communicating issues/challenges and solutions to the businessStrong understanding and demonstrated experience working within the Managed Service OperationExcellent English communication skills, both written and oral and analytical skillsKnowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.