Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

Retail CPG Domain Customer support experience with good communications skills

Nice to have skills (Top 2 only):

Knowledge on EDI Knowledge on B2B transactions

Detailed Job Description:

Candidate is expected to reach out to customers based on the incident log in remedy and follow standard operation Procedure documents to provide L 1.5 support and incident resolution in a support cluster.  They may also be expected to dial into Major incident bridges to represent the team and coordinate with L2 and L3 teams to bring issues to a logical resolution

Minimum years of experience*: 5+

Responsibilities you would expect the Subcon to shoulder and execute*:

Application support Coordinating with multiple stakeholders between clients and Infosys teams both at onsite and offshore

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? Yes