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Mandatory Skills:

Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Knowledge of Service Now Strong verbal and written communication skills, with ability to create clear and concise documentation Strong Team member

Qualifications:

Bachelor's degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 2+ years of experience with “Information Technology Support” / “End User Computing Support” / “PC Technician”

Detailed Job Description:

The ability to manage Team, Work allocations, Tracking and Customer Satisfaction. Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT Adhere the site for agreed SLA and KPI Experience in windows 10 – OS Imaging, Troubleshooting Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc. Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps. Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc