Job Seekers, Please send resumes to resumes@hireitpeople.com

Must have skills:

Must have at least 3 to 4 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations High Level understanding of the Desktop Support technology areas and understanding across infrastructure components Experience in usage of SCCM for deployments and installations Experience in OS installation, handling OS related issues and troubleshooting of issues Experience in patches and package installation Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc) Ensure all the workstations are updated with latest Anti-Virus, patches and Windows patches. Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO,IP Phones Ability to trouble shoot printer issues and file restorations Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner Proven experience effectively communicating issues/challenges and solutions to the business Strong understanding and demonstrated experience working within the Managed Service Operation Excellent English communication skills, both written and oral and analytical skills Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills

Minimum years of experience: 4

Interview Process (Is face to face required?) Yes