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Must Have Skills:

5 YEARS EXP. IS MUST TO HAVE IN INCIDENT MANAGEMENT ITIL EXPERTISE FINANCIAL SERVICES DOMAIN (CANDIDATES WILL BE PREFERRED)

Required Skills:

ITIL V3 Foundation Certificate in IT Service Management. Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills – the ability to effective manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Crisis management skills: Ability to facilitate conversations with large groups of remote people. Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state. Ability to maintain calm during stressful situations. Ability to translate technical incidents into business terms. Aptitude for, and interest in, learning new technologies. Client focus and ownership - displays initiative and a proactive approach to work. An understanding and experience of the technology used in Investment Banking is required (i.e. one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, market data, web / intranet infrastructure, messaging, mainframe or sales and trading application support). An understanding and experience of data center infrastructure: power / cooling / cabling / racking would be advantageous.

Detailed Job Description:

This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and also interface with senior IT Management. Incident Management is the key function in the Wealth Management space but the team also covers other responsibilities including: Problem Management, Change Management and the planning of major events at the divisional level. The job split is approximately 75% ITIL process based and 25% project delivery. The responsibilities include: Management of Severe, Major and Minor impacting incidents, primarily involving large scale infrastructure issues/ high risk data or application issues. Undertake post incident reviews, with the focus on identifying process or operational improvements The core hours of this job are 8am to 5pm, although there should be an expectation for some flexibility to allow the team to deliver on the 365/24/7 coverage model. This would include coverage for occasional weekends, unsociable hours and bank holidays. Participation in the team’s weekend on call rota when sufficient team experience has been gained. Note coverage is follow-the-sun which substantially minimizes the on call impact. Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management. Work with IT teams to improve the overall stability of the production environment both regionally and globally (including process and product improvements both inside and outside of the Wealth Management Incident Management team). Assist in driving educational, training and communication programs surrounding the Wealth Management Incident Management team. Management of communications, including paging, incident communications and incident tracking and reporting. Management of incident Conference Bridge to ensure clear verbal communications. Co-ordination and communication of Ready For Business bridges, checkout bridges and Impact Assessment bridges.

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No