Job Seekers, Please send resumes to resumes@hireitpeople.com

Mandatory Skills:

Good understanding of ITIL (Incident, problem and Change Management) Should be from application development or application support back ground ITIL certification is desirable but not mandatory Good knowledge of PL/SQL, Unix Working knowledge of DevOps Tools and Agile methodology

Good to Have Skills:

Knowledge of monitoring tools like NetIQ, AppDynamics, Splunk,, Informatica and Business Object Basic understanding of Energy Domain and Oil Trading will be desirable

Certifications Needed: No

Detailed Job Description:

Single Point of contact for the all the issues for the applications in scope Primary responsibilities would include Incident Management, Problem Management and Change Management Work closely with onsite business and IT client users and offshore team for issue resolution Demonstrate excellent communication skills and end user management Troubleshoot issues and if needed escalate it to 3rd line support Take end to end ownership for resolution of critical issues  Assist development team with functional inputs and other queries Should take ownership of tasks and problems and respond in a proactive manner, handling concurrent tasks with appropriate priority

Does this position require Visa independent candidates only? No