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Must Have Skills (Top 3 technical skills only)*:

5+ years experience in planning, development, support, andor implementation of Cisco IP TelephonyIP Contact Center applications. 3+ years of experience in Genesys Framework, CTI and Configuration. 7+ years experience in CISCO UCCEICM scripting, infra Upgrades, troubleshooting and configuration of associated technologies and platforms that includes Cisco Voice Portal, Cisco ISR RouteriOS, Cisco Agent Desktop and Reporting.

Detailed Job Description:

5 years experience in planning, development, support, andor implementation of Cisco IP TelephonyIP Contact Center applications 3 years of experience in Genesys Framework, CTI and Configuration 7 years experience in CISCO UCCEICM scripting, infra Upgrades, troubleshooting and configuration of associated technologies and platforms that includes Cisco Voice Portal, Cisco ISR RouteriOS, Cisco Agent Desktop and Reporting Ability to troubleshoot and configure Cisco Unified Contact Center Enterprise co

Minimum years of experience*: 5+

Certifications Needed: No

Responsibilities you would expect the Subcon to shoulder and execute*:

Ability to troubleshoot and configure Cisco Unified Contact Center Enterprise components Routers, Loggers, Peripheral Gateways, AWHDS Experience and desire to work in a Global delivery environment Bachelors degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education

Does this position require Visa independent candidates only? No