Job Seekers, Please send resumes to resumes@hireitpeople.com Job Responsibilities: Cisco CUCM, TMS, VCS and CMS environment managementMedia platform environment support and life cycle managementProvide in room support for critical Telepresence meeting Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solutionPerform regular updates and maintenance of the video collaboration environment proper functioning.Document the support procedure and share with rest of the team for uniformed supportQualifications:Overall minimum of 8+ years of experience in the industry3-5 years of experience in support Cisco CUCM environment for video collaboration5 years of experience interacting with high profile executive and addressing video conferencing support needsGood working knowledge on the office application including outlookExperienced in using incident management system for incident tracking/resolvingMust have customer service experience servicing VIP users. Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment Self-driven and be able to work independently with minimal supervision. Certifications Needed: No
Interview Process (Is face to face required?): No.