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Reporting to the Sr. Communication Manager, GIS IT Operations, this position’s primary responsibility is to manage the Cisco CUCM Telepresence environment and Media platform environment to ensure that the service levels are excelled and improved upon. 
This position will require experience and working knowledge of a broad set of technologies from the Cisco CUCM, TMS, Expressway, CMS, media platform liver streaming and interoperability of CMS to various other media platform using industry standard protocols (SIP and http). 
This role calls for strong technical understanding of the Telepresence, video streaming platform along with great customer service skills and commitment. The person need to have working knowledge on the Audio-Visual equipment’s which goes into conference room. 
As part of the role, need to be able to open support ticket with vendor for service and part replacement. Follow through to make sure the service is fully restored. Operational portion of the role will require onsite support for critical Telepresence meeting and interaction with Global team located in Europe and Asia.
A desired candidate will have knowledge of state of the art IT practices, hardware, software and automation tools. 
Job Responsibilities:
Cisco CUCM, TMS, VCS and CMS environment managementMediaplatform environment support and life cycle managementProvide in room support for critical Telepresence meeting Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solutionPerform regular updates and maintenance of the video collaboration environment proper functioning.Document the support procedure and share with rest of the team for uniformed supportQualifications:
3-5 years of experience in support Cisco CUCM environment for video collaboration5 years of experience interacting with high profile executive and addressing video conferencing support needsGood working knowledge on the office application including outlookExperienced in using incident management system for incident tracking/resolvingMust have customer service experience servicing VIP users. Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment Self-driven and be able to work independently with minimal supervisionInterview Process (Is face to face required?) No.