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Must Have Skills:

8+ years of experience in End-to-End Contact Center and should have strong experience in GDF(Google Dialog Flow/GCCAI development and implementation Experience in Requirements Gathering/Consulting to use GDF/CCAI Chatbot in Genesys Cloud/Salesforce/Service now agent desktop Ability to design complex GDF/CCAI call flows with backend API integrations

Detailed Job Description:

Bachelor’s degree or foreign equivalent required. 8 + years of IT Experience in Contact Center. 8+ years of experience in End-to-End Contact Center and should have strong experience in GDF/GCCAI development and implementation Experience in Requirements Gathering/Consulting to use GDF/CCAI Chatbot in Genesys Cloud/Salesforce/Service now agent desktop Ability to design complex GDF/CCAI call flows with backend API integrations Experience in Genesys cloud for end-to-end contact center including IVR development, End to End Testing and Implementation Experience in WFM, Reporting Experience in JIRA and Devops tools

Minimum years of experience*: 6