Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

6+ years of experience in EndtoEnd Contact Center and should have strong experience in Genesys Cloud Must have experience in Genesys cloud IVR development Enhancements End to End Testing and Implementation Must have experience in Genesys Cloud IVR Development with API integrations with Backend systems

Qualifications Basic:

Bachelor’s degree or foreign equivalent required. 6+ years of IT Experience in Contact Center.

Preferred:

Must have experience in Requirements Gathering/Consulting for Genesys Cloud IVR, WFM ,Reporting Experience in Saleforce/Service now integrations with Genesys Cloud Experience in Genesys Cloud Chatbot, Chat, SMS development Ability to design complex speech based IVR call flows with multiple backend integrations Having GDF/GCAI experience with Genesys Cloud/Salesforce integration is a plus. Experience in JIRA and Devops tools Awareness/Experience in micro-services development is a plus

Minimum years of experience*: 5