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Must Have Skills (TOP 3 SKILLS):

8+ years of experience in End-to-End Contact Center and should have strong experience in Google Dialog Flow (GDF)/GCCAI(Google Contact Center artificial Intelligence) development and implementation Experience in Requirements Gathering/Consulting to use GDF/CCAI Chatbot in Genesys Cloud/Salesforce/Service now agent desktop Ability to design complex GDF/CCAI call flows with backend API integrations

Qualifications Basic:

Bachelor’s degree or foreign equivalent required. 8 + years of IT Experience in Contact Center.

Preferred:

Experience in Genesys cloud for end-to-end contact center including IVR development, End to End Testing and Implementation Experience in WFM, Reporting Experience in JIRA and Devops tools

Minimum years of experience*: 8