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TOP 3 SKILLS

MS Dynamics CRM, C#.NET and SQL Server Technical skills Agile / Dev-Ops Support based model work-experience Onsite lead role able to perform Stakeholder management
 

Minimum years of experience: 5+

Role Synopsis:

The role of CRM Tech Lead for BP-ICOS will lead and manage the interaction between technology (IT&S) and the global commercial stakeholder base for a portfolio of applications. This includes CRM, Web Portals, Marketing tools and reporting and analytics. 
Responsibilities will include leading super user forums and interacting with local IT&S and commercial teams at all levels, providing both MS Dynamics and trading domain subject matter expertise to design new and innovative solutions. The role will provide insight and leadership, partnering closely with commercial stakeholders to realize project benefits and align the overall technology and business strategy. The role will provide pivotal capability and knowledge in all activities relating to both solution enhancement and operational activity. 

A particular focus will be the ICOS CRM solution (MS Dynamics) which aims to improve collaboration across the Front Office Origination teams (sharing of client activity across ICOS, with improved account management, business retention and ultimately driving new business opportunities). The role will play a key role in unlocking commercial value through the latest technology offers including: advanced functionality and analytical capability (e.g. event management, data collaboration, mobility, data lake); deep data integration into BP’s ecosystem (web portals and Oil and Gas Commodity ETRM’s). The Analyst will also need to support the GSP stakeholders in unlocking value from complex products, balancing the focus on control in processes and systems with the growth ambitions and requirements to react quickly (“time to market”)

Key Accountabilities: 

Project Delivery Supports the full project lifecycle including Delivery and Support. Provides quality assurance on the deliverables through peer review. Delivers clear user communications. Manages user expectations. Relationship and Stakeholder Management Builds strong business intimacy with commercial partners at all levels. Manages relationships in a global team with a global user community. Business Process Change Leads business process workshops. Analyses and maps business processes. Identifies opportunities for process improvements. Testing Supports corresponding test teams involved. Data Analyses data flows. Models data requirements. Technical Understanding Uses SQL to interrogate data. Understands and builds complex spreadsheets. Service Delivery Supports a global user community, providing assistance with issue diagnosis and resolution Analyses and clearly documents defects, minor enhancements and change requests.

Essential Criteria:
Soft Skills 
Be highly analytical – able to problem solve, able to absorb large amounts of detail and able to see the big picture. Be able to manage conflicting ideas and demands to provide clarity.
Be a good communicator able to deliver a message effectively and concisely at all levels including to senior management, and on both a technical and a business level. Have excellent written and verbal communication skills.
Be self-motivated and self-starting – able to work with little supervision and able to pick up new or unfamiliar concepts quickly. Be confident and demonstrate good judgement. Be able to work in a demanding development environment.
Build team capability – identify best practice, build knowledge transfer artefacts and perform knowledge transfer. Be an excellent team player, with the ability to influence others to achieve success. 
Domain Knowledge
Good knowledge of Front Office Origination and Marketing processes and sales pipeline management
Good knowledge of oil and gas trading markets, including physical, OTC and Exchange Traded Derivatives instruments
Systems Knowledge
Deep understanding and proven experience of working on systems functionality core to MS Dynamics 365 

Desirable Criteria:

5 years experience Microsoft Dynamics CRM 2013/2015/2016 5 years experience Oil/Gas trading or financial services Experience leading agile project teams, ideally using Scrum/Kanban Experience working with global project and business stakeholders Experience working with offshore testing and development teams Experience with Kanban and delivering agile projects Knowledge of Oil and Gas Transaction Pipes

Interview Process (Is face to face required?) No