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Purpose Of the Role:
To lead and provide high quality operational and technical application and systems support.Owner of the Problem Management process, ensuring goals are achieved.Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.Qualification:
Engineering Graduate/CA/MBAResponsibilities:
Lead and prioritize the Application Support team’s work loadManage and Own the Problem Management ProcessDevelop, co-ordinate and promote the effective functioning of problem management activities across all of support teamsTo examine potential areas for Service Improvement and raise proposals with the Service ManagerProvide technical leadershipMaintain application monitoring, performance tuning and testingDocumenting the reports obtained from the team members and presenting them to the senior leadership.Identify training needs or requirements for yourself individually and for the teamProcess Knowledge required:
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.Good knowledge on Incident, Problem and Change management processKnowledge on Ticketing toolManning P1/P2 Bridge CallsTechnical Expertise required:
7+  years of experience in IBM InfoSphere Master Data Management (MDM), SOA (Service Oriented Architecture) technologies , Batch processor ,Maintain Services ,  MDM Notifications ,MDM materialized views, MDM Post batch processing and reports.7+ Years of relevant IT experience in IBM Data stage7+ years of experience in Unix, Java7+ Experience in Oracle, PLSQL5+ Experience on PCF, Angler is plusKnowledge is Data Warehousing concepts is a plusMust have Production support experience supporting Data stage/ETI ETL tools - scheduling new jobs, restarting the job streams, bug fixing etcA good knowledge in the design of complex data transformation and expert in the use of lookup, aggregator etcFinancial Services experience a plus.Efficiently lead small to large sized teams in various assignments and worked as Production Support Lead for Financial Clients.Nice to Have:
Good understanding of Financial/Banking Domain.Strong software development and debug/troubleshooting skillsExperience in creating and maintaining technical documentation.For faster process, call to - (202) 719-0200 Ext:127.