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Job Responsibilities:

Initial triage of an incident which requires technical knowledge of OSS Systems and experience in Triaging Go through production logs, identify cause of problem, run fix/suggest a solution or transfer to dev team with required inputs. Service restoration in case of outages Provide support for issues such as configuration errors, setup issues, data fixes, batch job failures. Identify and define new areas where tech ops support is required Maintenance, Capacity checks Identify areas for automation and pass on to dev team for further analysis and implementation Define and create alerts and dashboards in Dynatrace for monitoring across OS System software/DB/Application layers. Document technical standard operating procedures Incidents, alerts, health checks, troubleshooting, system errors.

Minimum years of experience: 5+

Certifications Needed: No

Does this position require Visa independent candidates only? No