Job Seekers, Please send resumes to resumes@hireitpeople.com

Minimum years of experience: 6+

Responsibilities:

Lead and prioritize the Application Support team’s work load Manage and Own the Problem Management Process Develop, co-ordinate and promote the effective functioning of problem management activities across all of support teams To examine potential areas for Service Improvement and raise proposals with the Service Manager Provide technical leadership Maintain application monitoring, performance tuning and testing Documenting the reports obtained from the team members and presenting them to the senior leadership. Identify training needs or requirements for yourself individually and for the team

Process Knowledge required:

Should be comfortable with different ITIL processes of Incident, Change and Problem Management.  Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls

Technical Expertise required:

6-9 Years of relevant IT experience in Data Warehousing environments  Strong development expertise in Datastage Version 8.5/8.7/9.1,ETL, UNIX scripting and debugging, Oracle, AUTOSYS, TOAD Strong ETL Design and development skills. Deep expertise on ETL architecture and solutions providing experience. Experience in Datastage & Structured Query language concepts Experience in design and development of Data marts & Datastage projects Knowledge of and experience with Unix/Linux environment and shell scripting  Strong experience on XML Schema and XML Datastage jobs; experience extracting hierarchical XML data to fixed width CSV files and vice versa Must have programming and scripting knowledge, version control/configuration management tools, knowledge on deployment scripts. Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools Experience in financial service industry is a plus.

Nice to Have:

Good understanding of Financial/Banking Domain. Capital Markets Industry understanding in aspects of Wealth management, Asset Management. Strong software development and debug/troubleshooting skills Experience in creating and maintaining technical documentation.

Interview Process (Is face to face required?) Yes