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Must Have Skills (Top 3 technical skills only):

Design, development and deployment of Contact center, call routing solutionsIndepth knowledge of installing, troubleshooting and maintaining Cisco Unified Communications Systems, CUBE, CICM, UCCE, and UCCXDeep expertise in protocols such as SIP, ISDN, PRI, H.323

Nice to have skills (Top 2 only):

Experience with Mobile wireless carrier systems (IP and voice gateways)Software Development experience in any of the public cloud solutions (AWS, Azure, GCP etc.)

Detailed Job Description:

5 years experience in design, development and deployment of Contact center, call routing solutions. In depth knowledge of installing, troubleshooting and maintaining Cisco Unified Communications Systems, CUBE, CICM, UCCE, and UCCX. Deep expertise in protocols such as SIP, ISDN, PRI, H.323Complete understanding of SIP headers, manipulation and transmission. Ability to design and test VPN and MPLS connections and interfaces with PSTN. Solid understanding of voice and data networks.

Minimum years of experience: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Design, development and deployment of Contact center, call routing solutionsAbility to design and test VPN and MPLS connections and interfaces with PSTNArticulate call flows and efficient failover strategies conducive for high availability for critical services

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? No